Student Library Assistant Training Guide: Welcome to AUD library

 

WELCOME NOTE

Student Assistants play a crucial role in a well-functioning library. They provide valuable support to the librarians in completing tasks and projects on time, as well as performing many other important duties. This guide will serve as a helpful resource for student assistants to perform their daily tasks in the library efficiently. We are happy to have you and be part of the AUD Library Team.

AUD Library Administration

1. Library Mission and Objectives

AUD Library supports and nurtures the mission and vision of the University by providing information resources and services to support study, teaching, and research, as well as continuous development, thus enriching the learning experience and encouraging scholarly research in a welcoming and inclusive environment that allows for both individual study and collaborative work. 

Library Hours

• Schedule:

1. Monday – Thursday 08:00 am – 10:00 pm.
2. Friday 08:00 am – 05:00 pm.
3. Saturday 09:30 am – 05:30 pm.
4. Sunday Closed.

• Opening hours are extended during exam periods.
• Closed on academic and official holidays observed by the University.
• Library hours are subject to change during Ramadan and every semester.
• For the updated schedule, kindly refer to the website.

Library Code of Conduct

All library users should abide by these rules:

• Read and abide by the Library rules, regulations, and policies.
• Follow the directions or instructions of the Library staff.
• Always carry your AUD ID card to the Library.
• Treat fellow library users and staff with politeness and respect.
• Keep the noise down and mobiles silent in all areas of the Library.
• Answer mobile calls outside the library.
• Use headphones on any device that produces sound.
• Do not reserve seats; Library staff will remove the items.
• Do not reshelve books; Library staff will assist.
• Take good care of library equipment, furniture, and facilities.
• ONLY beverages in securely covered containers allowed.
• No food allowed in the Library.
• No smoking allowed in the Library.
• Help keep the Library clean and tidy by using bins and recycling facilities.
• Do not photograph, videotape, record, or film in the Library without permission.
• Do not leave your belongings unattended at any time for more than 15 minutes. 
• Leave the Library immediately if the fire alarm sounds.

1. Organizational Chart

 

 

 

 

 

 

 

 

 

 

 

 

 

Administration

Recruitment

• The Library will post an announcement for a vacancy for a Library Student Assistant when needed.
• The Library will send out an email with the job description for the position.
• To apply, students need to submit a resume and their preferred working hours.
• Only students who are registered for the current semester qualify.
• The Library will review the profiles, and shortlisted applicants will be called in for an interview.

Contract

• At the start of each semester, it is important to sign your contract with the HR Department.
• You have to email a PDF copy of your passport and resume to library@aud.edu
• You will be informed when you can sign your contract as a part-time employee with HR.

Attendance

• Be punctual. Always be on time for your shift.
• You are required to work a designated number of hours weekly with night and weekend shifts.
• As per your contract, you are allowed up to three (3) absences and six (6) tardiness per semester.
• If you exceed these limits, your contract will be terminated according to the employment terms.
• Inform the Access Services Librarian if you need to change your work schedule or cannot come to work to minimize absences.
• For 1st and 2nd invalid absences, you will get a Verbal Warning.  For the 3rd invalid absence, you will receive a letter of termination from the Library Director.

Timesheet

• Fill out the form completely.
• Always use military time when signing in/out (e.g. 1:00 pm = 13:00) and ask the duty librarian to sign.
• Do not use a pencil to write on the timesheet, only blue pens.
• Forms by student assistants and library staff.
• Timesheets of the students under the Scholarship program must be submitted to the Library Director after revision by the Access Services Librarian for approval on the portal.
• Paid timesheets are submitted on 25th of every month to receive the salary every 30th of that month.
• In case of absence or tardiness, notify the Access Services Librarian

Professional Conduct

• Abide by the AUD Code of Student Conduct.
• Be polite, courteous, and helpful when working with Library users, staff, and co-workers.
• Behave appropriately and properly in a respectful manner that reflects seriousness and maturity.
• Dress appropriately & modestly. Halter tops, tank tops, short shorts, or bare feet are inappropriate. The way you dress influences the way users see the Library, so we expect a clean and presentable appearance that would not offend users or disrupt the workplace.
• Work quickly, but accurately.
• Follow procedures and guidelines.
• Use equipment and supplies properly, but not for personal use. If needed, inform the library staff first.
• Ask the Library staff immediately if you do not understand an assignment or have other questions.
• Provide all users with top priority and they should not be turned away without a satisfactory answer or a referral to a Library staff who can help.
• Immediately report to the Library staff any problems you are facing with users. DO NOT CONFRONT the user impolitely.
• Answer all phone calls on the Circulation Desk phone.
• When answering the phone, greet the caller with "Good morning / afternoon / evening, AUD Library, how may I assist you?"
• If there are users present at the Circulation Desk, ask the caller their request.
• If the request can be answered directly, apologize to the waiting users and respond to the caller.
• If the answer requires a detailed response, take the caller’s name and number informing them that they will be contacted.
• If a student, faculty member, or visitor enquires about the library director or another library staff member, ask for their name, then call the required staff member to ask if the visitor and come to the assigned office or if the staff member will come out.
• The Staff Area is accessible only to library staff and student assistants on duty.
• Emergency Door keys and the Instructional Lab key are stored in the black box in the Circulation Desk cupboard.
• For all other library keys refer to staff in the Technical Room.
• Immediately report any problems you see. Clear and present dangers (overflowing water, broken windows, etc.) should be reported to Library staff.
• Keep all records of Library use confidential (because it is the law!).
• Report any work you are not able to finish so that someone else can pick up where you left off.
• Avoid eating, drinking, and smoking at any time, except during breaks.
• Avoid placing or receiving personal phone calls during work time. Friends are not allowed to visit during scheduled work time. You are given an hour's pay for an hour's work. Office access is at the discretion of the librarian.
• If you have issues or problems, discuss them with the Head of Unit or Library Director.

Evaluation and Recognition

• A performance evaluation will be carried out at the end of each semester.
• The purpose is to better your performance, but it will affect the number of designated working hours or dismissals.