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Literacy and Skills Development Workshop: Create a Digital Address

Celebrate International Literacy Day and Pass on a Skill

Create a digital footprint 

Start with an email account. 


Create a Gmail Account

Gmail is a free email service provided by Google. Your Emails are stored in the cloud where you can get to them from any computer or device with a web browser or internet access.

You can open Gmail on different platforms and devices:

  • Through any web browser - search or go to

  • Install the Gmail app for Android.

  • Install the Gmail app for Apple® iPhone® or iPad®.

You can send files:

  • You can send up to 25 MB in attachments. If you have more than one attachment, they can't add up to more than 25 MB.

  • You may have to compress your attachment or use file hosting and sharing services like Google Drive.

Additional Resources

Learn to organize and find important email, add a signature to email you send, read and draft email when you don’t have an internet connection, and use Google drive to share large files.


  1. Compose a new email
  2. Create a Gmail signature
  3. Add recipients, attachments, images, and more
  4. Send and Undo Send
  5. Email without internet connection
  6.  Find out more about Google Drive attachment sharing settings.

Did you know?

Cc: this stands for carbon copy
Bcc: this stands for blind carbon copy
  • Use Cc when you want to copy others publicly
  • Use Bcc when you want to do it privately. Recipients on the Bcc line of an email are not visible to others on the email.





  • Write in capital letters. This MAKES IT SEEM LIKE YOU ARE SHOUTING.
  • Open emails or attachments from unknown or suspicious senders.
  • Don't open attachments that end in ".exe" no matter whom they are from.
  • Use the priority, high importance or receipt settings to often. This may annoy the person receiving your email.
  • Send or forward personal or private information without the consent of the original sender
  • Click Reply All before checking if all the recipients need the information in your message. 
  • Forward chain letters or spam email.


  • Everything you send by e-mail could be forwarded to someone else. 
  • Email accounts can be hacked so make sure you update passwords frequently.
  • Create a second email account as a back up.
  • Match your subject line to the message. 
  • Label your attachments logically and clearly to avoid confusion.
  • Ask permission before sending a large attachment. Before sending an attachment to a company or an organization, find out what the acceptable size is for a file. 


Activity - Composing an Email of Complaint





To:        (enter the email address of the person you are contacting)

Cc:       (this could be the local consumer group)

Subject: Sumgune 320 Smartphone Battery Malfunction

Dear Madam or Sir,

I wish to complain about the Sumgune smartphone (serial number 425987TYR) I purchased on the 8th of August this year,  from your store at the Mall of the Emirates (receipt # 45697).

I am complaining because the phone battery goes flat within a couple of hours. The phone also becomes very hot. I returned to your store with the phone on the 13 of August and spoke to a Ms. Jobellyn about this issue. She said that this is normal for this phone.

I am very disappointed with this product and this is not what I expect from a company that specializes in mobile phones. I have paid for a phone that functions correctly and I expect this phone to be replaced immediately.

I look forward to hearing from you as soon as possible to resolve this problem. I have been advised to file a complaint with Dubai’s consumer complaints department (DED) if this issue is not resolved within the week.

I am attaching a copy of my receipt of payment.

You may reply to me at this email or call me on this number: 569977421.



James Jones

Additional Resources

The following links include examples and templates for composing different business correspondences