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Dear Madam or Sir,
I wish to complain about the Sumgune smartphone (serial number 425987TYR) I purchased on the 8th of August this year, from your store at the Mall of the Emirates (receipt # 45697).
I am complaining because the phone battery goes flat within a couple of hours. The phone also becomes very hot. I returned to your store with the phone on the 13 of August and spoke to a Ms. Jobellyn about this issue. She said that this is normal for this phone.
I am very disappointed with this product and this is not what I expect from a company that specializes in mobile phones. I have paid for a phone that functions correctly and I expect this phone to be replaced immediately.
I look forward to hearing from you as soon as possible to resolve this problem. I have been advised to file a complaint with Dubai’s consumer complaints department (DED) if this issue is not resolved within the week.
I am attaching a copy of my receipt of payment.
You may reply to me at this email or call me on this number: 569977421.